We Ship Worldwide !! All shipments are fully tracked !!
Processing Time
Please allow processing of 1-3 business days from purchase for orders to be shipped.
Please note that order processing times may be longer during sale events and holidays.
Shipping Addresses
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.
Shipping Rates And Fees
Rates are calculated at checkout and vary depending on your delivery location.
Shipping fees are non-refundable. Customers are responsible for return shipping costs and we do not provide return shipping labels.
Customs Charges
Please note that some countries may impose duties and taxes on shipments crossing international borders. The fees vary between countries and we have no control of them. Customers will be responsible for those charges.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Once tracking says delivered, we're not responsible if package then goes missing due to theft.
Order Not Delivered
We aim at delivering orders within the estimated time. However, we cannot be held responsible for any delays caused by the shipping company or customs clearance of the destination country.
We will not be held accountable for any lost or stolen packages.
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days or contact the shipping company.
If after contacting the shipping company, you still need assistance with your order, feel free to contact us at:
info@hdafricandress.com
hdafricandress@gmail.com
with your order number in the subject line and we will gladly assist you.
Defective/Missing/Wrong/Damaged Item
If you received a defective/missing/wrong item, please contact us within 24 hours of receiving your package at:
info@hdafricandress.com
hdafricandress@gmail.com
We ensure that all items are packaged properly to avoid damages during shipment.
Refused deliveries & Undeliverable addresses
Refused deliveries by the customer at the time of delivery or returned due to an "undeliverable" or "incomplete" address will be assessed a handling fee.